General Terms & Conditions of Use

    1. Preambule
    The Company has posted this Website on line to present to you its activities and provide you with information and recommendations relating to its activities or your interests. By connecting to our Web site you acknowledge you have read, understood and accepted without limitation or reservation these General Terms and Conditions of Use and our Personal Data Protection Policy. The companies in the Total group to which the company publishing the Web site belongs, its directly or indirectly owned subsidiaries, have their own legal existence and independent legal status. However, for this Web site the terms "Company" or "we/us" are used to refer to the company publishing the Web site or its directly or indirectly owned subsidiaries.
    2. Information about products and services
    No explicit or implicit guarantee is given regarding the commercial nature of the Information provided or its suitability for a given purpose as well as the products to which said Information refers to. If you wish to know whether specific products are distributed out of this country, please contact the Affiliate or affiliated entity to the company editing the website in that country.Under no circumstances does the Company undertake to update or correct the Information broadcasted on the Internet or its web servers. Similarly, the Company reserves the right to amend or correct the content of its web sites at any time without prior notification.
    3. Commercial Network
    The products and services presented in this website are distributed by a network of service stations or directly by the Company editing the website.
    4. Secured site or pages
    Certain sections of this Website are secured, in particular the pages where you are supposed to disclose personal and confidential data (for example your access code or your credit card number). This means that the data you transmit on this Website through these pages is encrypted between your browser and the Website server. Only the Website can understand and record them. Therefore, you should be able to give this information with confidence: your confidential information travel in complete security. Nevertheless, make sure you enter your information with complete discretion: do not leave your computer screen unattended with your credit card number or your access codes for everyone to see. Your browser will indicate that you are in secure mode precisely through two elements: the URL address showing in your browser is preceded by “https://” instead of “http://”. The bar below your browser contains the image of a small closed padlock.
    5. Access and passwords management
     The Website or some of its sections are made available through the access code and the password given to you by the editors of this site. The access codes and passwords are confidential. You are responsible for the consequences resulting from their use. It is your responsibility then to take all necessary measures to ensure the security and confidentiality of the given access codes and passwords. You are to inform the editors of this site of any fraudulent use of your access code and/or password as soon as you are aware of it. You can change at any time through the Website the passwords given to you initially. The number of access attempts to the Website or the secured section is limited. For security reasons, the access to the Website or to the secured section is automatically invalid after several incorrect access attempts. The editors of this site hold the right to suspend your access to the Website in case of fraudulent use or an attempt of fraudulent use of this access. In case of access suspension, the editors of this site will inform you immediately.
    6. Management of personal data and cookies
    Personal Data
    When visiting this Website and when creating your “e-services” account in particular, as mentioned hereafter in paragraph 12.3, you might be asked to provide us with a certain number of personal data concerning you, aimed particularly at answering your information requests and a better understanding of your expectations, as well as benefiting from the services provided by this Website. This data is stored in a confidential manner and intended exclusively for the editors of this site and, with your prior consent during your enquiry over the data collection form, for its independent partners and distributers for analytical, commercial and investigative purposes.
    « Cookies »
    When you visit the Web site, the Company may install a ‘cookie’ in your computer. A cookie is a file that records information concerning your browsing of the Internet site from that computer (e.g. visited pages, date and time of browsing, viewed links) and shall facilitate your visits by making it easier and faster for you to identify yourself to access your target pages. You can delete cookies installed on your computer at any time and prevent new cookies being saved and receive notification before installation of a new cookie by configuring your browser software. Please refer to the help section of your browser software for more information on how to activate and deactivate these functions. Please note that you may not benefit from some of our services if you uninstall a cookie or prevent cookies from being installed on your machine.
    7. Intellectual property
    7.1 Copyright
    All information or documents (text, animated or static images, databases, sounds, photographs, know-how or cited products) stored in the Web site as well as all factors created for the Web site and its general structure are either the property of the Company or its directly or indirectly owned subsidiaries or are subject to rights to use, duplicate or represent which have been granted to such. Said information, documents and items are subject to laws protecting copyright insofar as they have been made available to the public via this Web site. No license or any right other than to view the Web site has been granted to any party with regard to intellectual property rights. Duplication of Web site documents is authorized solely as information for personal and private usage. Any duplication or usage of copies made for other purposes is formally prohibited and subject to prior and formal authorization by the Company. In all cases, authorized duplication of information stored in this Web site must cite the source and make adequate property references.
    7.2 Distinguishing signs
    Unless otherwise stipulated, company names, logotypes, products and brands quoted in the Web Site are the property of the Company. They may not be used without prior written authorization from the Company.
    7.3 Undertakings of the user
    Each visitor of the Web site providing information grants the Company all transferable rights concerning said information and authorizes the Company to make use of such. The information thus provided by visitors shall be deemed not confidential.
    8. Financial Information
    The documents on this Website could contain forecasts concerning the financial situation, the results of operations, the activities and industrial strategy of the editors of this site or the group to which they belong. The use of expressions such as “forecasts” and “is expecting”, as well as statements concerning the objectives of the Management, the estimations and the objectives concerning the production, and the patterns regarding the results of the operations, are of estimative nature. These forecasts are based on assumptions that could turn out to be inaccurate and are dependent of risk factors such as variations in exchange rates, the price of petroleum products, the ability to perform cost reductions without inconvenient disruption of the operations, the considerations of environmental regulations and the general economic and financial conditions. The editors of this site do not assume any responsibility concerning the update of forecasts due to new information or to future events or to other reasons.
    9. Hypertext links
    The Company formally declines any liability as to the content of web sites to which it provides links. Said links are offered to users of this Web site as a service. Please consult the general terms and conditions and the personal data protection policy for the web sites in order to understand their practice. The decision to use links is taken solely by the Web site users. We may modify or delete a link on our Web site at any moment.
    10. Formal notice
    The information and recommendations (herein after referred to as "Information") available on this www (World Wide Web) server are provided in good faith.This Information is considered correct at the moment at which you take notice of it. However, the Company neither represents nor guarantees the comprehensiveness or accuracy of said Information. You fully incur the risks arising from your reliance on the Information. The Information is provided on the condition that you or any other person receiving such can determine its interest for a specific purpose before use. Under no circumstances will the Company accept liability for injury arising from reliance on the said Information, its use or use of a product to which it refers.Said Information shall not be deemed a recommendation to use information, products, procedures, equipment or formulae contravening a patent, copyright or registered trade mark. The Company declines any explicit or implicit liability in the event that use of said Information contravenes a patent, copyright or registered trade mark.Regarding the simulations that can, or could, be performed on the Website, the editors of this site remind its users that they have no legal validity. These simulations are performed through information provided by the users for informational purposes only, in the concerned modules. Their sole objective is to provide you with an order of magnitude and will not, under any circumstances, incur liability of the editors of this site, its subsidiaries or its affiliates. The Company does not guarantee that the Web site will operate without interruption or that the servers ensuring access to it operate and/or the third party sites to which hypertext links refer do not contain virus. The Company will not be held responsible for any data loss of the user, in any case, including the use of “e-services”.
    11. Updates of terms and conditions of use of the Web site
    The Company may update these Conditions of Use of the Web site at any time. Consequently, you are invited regularly to refer to the latest Conditions of Use in effect.
    12. Conditions of use of "e-services"
    The Company does not guarantee that the Website will operate without interruption or that the servers ensuring access to it operate and/or the third party sites to which hypertext links refer do not contain virus. The Company will not be held responsible for any data loss of the user, in any case, including the use of “e-services”.
    12.1 Definition of The e-services Service
    “e-services” is a personalized space intended initially for individuals and professionals who want to keep track of their account and manage it.
    It allows you access to:
    -Information and personalized commercial offers based on your account and your acceptance to receive commercial offers. Your account is particularly set according to your usage of energy in your displacements or for your heating system, as well as TOTAL services to which you have subscribed;
    -Secure extranets;
    -Information regarding your commercial contacts of the Total group companies.
    In addition, “e-services” allow you to request the modification of your personal contact information, your username and password. In order to change them, log in to your “e-services” account and access your personal account through the thumbnail “My Account”.The list of “e-services” functions is not complete and may change. You are advised to check the information and current terms of use of the Website regularly in order to be aware of the new functions that will be introduced.
    12.2  Access and Conditions of Access to “e-services”
    “e-services” is subject to the general terms of use of the Website .
    The use of the “e-services” service is restricted to adults.The “e-services” service is exclusively accessible through the internet and is free of charge. Connection fees as well as internet subscription are chargeable by the user. The access to “e-services” is secured with a password that you have configured at the time of your subscription, or with an automatically generated password in case of lost password. “e-services” is uniquely accessible through the internet. In order to do so, you have to have:
    -A computer
    -A browser
    -Appropriate setting of your browser: you should activate the interpretation function of Javascript language on your browser
    -An internet access
    12.3 Subscription to “e-services”
    In order to subscribe to “e-services”, you have to have accepted beforehand the terms of use online by selecting the checkbox: “I agree to the General Terms of Use”.
    Your subscription, and then your access to “e-services”, implies your full and complete acceptance of these terms of use in their latest version applicable at the time of use in question.
    12.4  “e-services” Password
    At the time of your online subscription, you should configure a username and a password that will allow you to log in to “e-services”.
    The username is your email. The password of your choice should comply with the required minimum of security conditions, namely a format with a minimum of six characters. The required format for the password may change.
    You are entirely responsible of your password protection. It falls under your responsibility to take all the necessary measures to ensure your password stays unknown and unused by a third party.
    In case you lose your password, you could ask for another password to be delivered to you by email. In order to generate the sending of this email with your new password, contact the TOTAL CARD team or Client Services team.
    12.5 Restrictions on Access to “e-services”
    In case of a breach of the present terms of use on your part, the access to your account could be suspended immediately without prior notice, without prejudice of any legal action that the editors of this site would choose to take against the user.
    12.6  Deleting the “e-services” account
    You can request the deletion of your “e-services” account at any time. To do this, you should log in to your personal account and click on the link of the account deletion in the “My Account” tab.The deletion of your account leads to an immediate blocking of access to your account. For security reasons, the data related to the deleted account is preserved for 6 (six) months before the final and automatic deletion of the account.In case of non use of “e-services” during 12 (twelve) consecutive months, the access to your account can be suspended on our own initiative.You have six months to request the unblocking of your account. This request is done at the customer service of the editors of this site, accessible at the following address:
    If no request for unblocking was made during the six months after the blocking of the account, the editors of this site have the right to delete your account.div>
    12.7 Confidentiality of your Personal Data on “e-services”
    When subscribing, and after logging in to your “e-services” account, you are requested to provide personal information in order to personalize the content of your “e-services” space.
    This data stay confidential and will not be communicated to third party companies other than the Total group companies, except in case of a prior acceptance given on your part in the data collection form, as detailed in article 8 below.
    12.8 Sending Emails to your Address after Subscription to “e-services”
    When subscribing to “e-services”, you are asked if you accept to receive offers from Total group. You will not receive informational or commercial emails unless you have previously accepted to receive them.
    In order to accept the reception of offers from Total group via email, you should select the checkbox provided for this purpose on the page where you created your account.
    The personal data you provide in “e-services” allow us to only send you the information relevant to your account.
    If you don’t want to receive emails anymore, you could either notify us through the link in the email, or you could log in to the “My Account” tab on your “e-services” account or contact our customer service through different means put at your disposal (by mail, telephone or on the website

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